Terms & Conditions

1. About the service

AutocaptionsLK processes uploaded audio or video to generate downloadable Sinhala subtitles. Processing requires an activation key with sufficient prepaid minutes. These terms apply to use of the service and new purchases made under this policy.

2. Packages and payment

• 10 minutes — LKR 2,500
• 15 minutes — LKR 3,500
• 20 minutes — LKR 4,000
• 30 minutes — LKR 4,500

Packages are one-time prepaid credits, not monthly subscriptions. Payment and key issuance are handled manually. Confirm the package, payment instructions and service availability with the seller before paying. Keep your payment receipt and order reference. The displayed price at the time of your confirmed purchase applies to that purchase.

3. How minutes are charged

Usage is based on decoded audio duration, rounded up to the next whole second per file—not time spent on the website. Credits are reserved when a job is accepted and charged when it completes successfully. Failed jobs restore reserved credits. A newly submitted job is a separate use of credits, even if you upload the same file again.

Unused credits have no calendar expiry, but this does not promise perpetual operation or uninterrupted availability. File-size, duration, concurrency and fair-use limits apply. Download your results promptly; results are temporary, not permanent cloud storage.

4. Refund policy — non-refundable

All minute-package purchases are non-refundable, except where a refund is required by applicable law. Please check your requirements and package carefully before completing payment.

• No discretionary cash refunds for unused or partially used minutes, change of mind, choosing the wrong package, or no longer needing the service.
• Completed processing uses credits. Automatic subtitles may require manual correction; purchasing does not guarantee perfect transcription.
• If processing fails, the reserved minutes are restored to the activation-key balance. This is a credit restoration, not a cash refund.
• For a missing key, incorrect package, duplicate payment or suspected incorrect charge, contact the seller through the same channel used to arrange your purchase, with your payment receipt and order reference. We will review the issue and correct verified delivery or credit errors.

Nothing in this policy excludes or restricts mandatory consumer rights, or remedies for non-delivery or defective services where required by applicable law. This policy does not retroactively remove rights attached to earlier purchases.

5. Activation-key security

Keep your key private: anyone who has it can spend its balance. Do not publish, resell or share it. Report suspected misuse through your purchase channel. Access may be suspended for unlawful use or abuse; a suspension does not override mandatory legal rights.

6. Your uploads and subtitle quality

Only upload material you own or have permission to process, including any necessary consent for personal recordings. Do not upload unlawful material. You retain your existing rights in your uploads; we do not claim ownership. Review and correct generated subtitles before publishing, broadcasting or relying on them. This is not a certified transcription or translation service.

7. Privacy and availability

Uploads are processed by our server and external processing services. See the Privacy Policy for data handling and retention. Processing may be paused for maintenance, capacity or provider issues. A pause does not itself consume your unused credits. No particular completion time or uninterrupted access is guaranteed.

8. Responsibility and changes

To the extent permitted by law, we do not accept responsibility for indirect losses caused by unreviewed subtitles or service interruptions. Nothing here excludes liability that cannot lawfully be excluded. Updated prices and policies apply to future purchases; they do not remove mandatory rights or change a confirmed purchase retroactively.

9. Contact and support

Email: Rasanjanachamika@gmail.com
Phone: 0751503281 · WhatsApp

Contact the seller using the same communication channel through which you arranged payment. Include your order reference and a description of the issue. Never post activation keys, passwords or payment credentials publicly.